Motoserv Pte Ltd – Privacy Policy
At Motoserv Pte Ltd, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the personal data of our customers in accordance with Singapore’s Personal Data Protection Act (PDPA).
By using our website or services, you agree to the collection and use of information in accordance with this policy.
Personal Data
“Personal data” refers to any information that can identify an individual, either directly or when combined with other data available to us.
When you interact with Motoserv, we may collect certain personal information such as:
- Full name
- Contact number
- Email address
- Gender or date of birth (if required)
- Employment information
- Vehicle details and service history
- Any other information you voluntarily provide when contacting us or using our services
This information helps us deliver a better service experience and maintain accurate records.
How We Collect Personal Data
We generally collect personal data when:
- You contact us through our website, phone, or email
- You book a vehicle service or maintenance appointment
- You enquire about our services or promotions
- You enter into a service agreement with us
- You provide information through authorised representatives
All data collection is done with your consent unless otherwise permitted under applicable laws.
How We Use Your Personal Data
Your personal information may be used for the following purposes:
- Providing vehicle servicing and maintenance services
- Processing bookings, requests, and service inquiries
- Verifying your identity
- Managing customer relationships and support requests
- Improving our services and customer experience
- Complying with legal or regulatory obligations
We only use your personal data for purposes that are relevant to our services.
Disclosure of Personal Data
Motoserv may disclose your personal data when necessary, including:
- To authorised service providers or partners assisting us in delivering services
- To regulatory authorities where required by law
- To internal staff members who require the information to perform their duties
All third-party partners are required to maintain strict confidentiality and data protection standards.
Data Protection and Security
We take appropriate administrative, technical, and physical measures to protect your personal data from:
- Unauthorised access
- Loss or misuse
- Disclosure or modification
Our systems are regularly monitored and protected using up-to-date security technologies.
While we strive to protect your information, no online system can be guaranteed to be completely secure.
Retention of Personal Data
We retain your personal information only for as long as it is necessary to:
- Provide our services
- Maintain business records
- Fulfil legal or regulatory requirements
Once the data is no longer required, it will be securely deleted or anonymised.
Access and Correction of Personal Data
You have the right to:
- Request access to your personal data
- Request correction or updates to inaccurate information
Requests can be made by contacting our Data Protection Officer.
Withdrawal of Consent
You may withdraw your consent for the collection or use of your personal data at any time by contacting us in writing.
Please note that withdrawing consent may affect our ability to continue providing certain services to you.
Data Protection Officer
If you have any questions regarding this Privacy Policy or your personal data, please contact:
Data Protection Officer
Pete Teh
Motoserv Pte Ltd
Phone: +65 9823 5362
Email: info@motoserv.sg
Updates to This Policy
Motoserv may update this Privacy Policy from time to time. Any changes will be reflected on this page, and continued use of our services indicates acceptance of the updated policy.